It does so in a short amount of time and considering so many datapoints that it becomes an indispensable support tool for KLM and our experts at the Operations Control Center. KLM Sentry helps to create fewer delays and inconveniences for customers and save on expenses and time. With so many flight movements at any givenday and a more complex operational environment, it is impossible for one person or even a team to take everything into account and make robust decisions within a reasonable timeframe. When you work in aviation, there’s always something unexpected right around the corner that can disrupt the journey of our passengers and our crew. The jointly developed technology drives growth, accelerates innovation, and streamlines operations to meet the growing demands of today’s travellers. The tool is created in a close partnership with Boston Consulting Group. With all this data, Sentry provides an optimized flight schedule on the day of departure, supporting our Operation Control Team. Sentry works for instance with the flight schedule availability, crew rosters, delay predictions and a variety of cost information regarding our passenger and operations. To offer an alternative schedule that helps KLM to recover from a disruption, there are multiple data points to consider.
It applies Machine Learning, advanced optimisation techniques and decides what schedule is best for our passengers and our crew members. At its core, Sentry is a tool that combines data from multiple digital systems within KLM.
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